Rider Policy

All riders must complete the required registration and verification process before receiving delivery orders.

Riders are required to:

• Provide accurate personal information.
• Submit valid identification documents.
• Provide a valid phone number and email address.
• Submit accurate vehicle and relevant driving documents where applicable.
• Provide accurate bank account details for payouts.
• Complete any additional verification requested by craveit.

Riders must not use another person's account or allow another individual to operate their account.

Craveit reserves the right to verify submitted information and restrict accounts where fraudulent or inaccurate information is identified.

Riders are expected to:

• Keep their availability status updated in the app.
• Accept only delivery requests they can reasonably complete.
• Review pickup and delivery information before accepting an order.
• Proceed to the vendor's location after accepting an order.
• Confirm pickup through the Rider App.
• Deliver orders to the correct customer and address.
• Update order statuses promptly.
• Contact support when an order cannot be completed.

Riders must not deliberately accept orders they have no intention of completing.

Riders must handle all food orders carefully to maintain food quality and packaging condition.

Riders are expected to:

• Collect the correct order from the vendor.
• Confirm the order details before leaving the pickup location.
• Keep food packages secure during transportation.
• Avoid opening, tampering with, or consuming customer orders.
• Prevent unnecessary delays during transportation.
• Deliver orders in the condition received from the vendor.

Any damaged, missing, or incorrect order must be reported to craveit Support immediately.

Riders must treat customers, vendors, and other platform users with respect.

The following behaviours are prohibited:

• Verbal abuse, harassment, intimidation, or discrimination.
• Demanding additional payments outside the approved delivery charges.
• Sharing inappropriate messages or content with customers.
• Misusing customer contact information.
• Requesting personal favours or unrelated payments.
• Marking an order as delivered when it has not been delivered.

Riders must maintain professional communication throughout every delivery.

Every delivery must be properly confirmed through the Rider App.

Riders must:

• Deliver orders to the correct recipient.
• Follow the app's delivery confirmation process.
• Obtain the required CraveCode from the customer where applicable.
• Never share or bypass delivery verification procedures.
• Update the order to Delivered only after successful handover.

If the customer is unavailable or cannot be reached, the rider must contact craveit Support and follow the instructions provided.

Rider earnings are based on completed and eligible deliveries under craveit's applicable delivery payment structure.

Riders can view their earnings and transaction records through the Rider App.

Important guidelines:

• Earnings will be recorded according to completed and verified deliveries.
• Applicable payout timelines and procedures will be communicated by craveit.
• Riders must provide accurate bank account details.
• Any earnings discrepancies should be reported to craveit Support.
• Riders must not manipulate delivery records or payment information.
• Craveit will communicate any applicable payout changes before implementation.

Riders must not cancel accepted orders without a valid reason.

If a delivery cannot be completed because of customer unavailability, vendor delays, incorrect addresses, vehicle breakdowns, emergencies, or other unexpected circumstances, riders must contact craveit Support.

Riders must not independently dispose of, consume, or retain undelivered customer orders.

All failed deliveries must be properly documented and resolved through the support process.

Rider safety is a priority.

All riders must:

• Follow applicable Nigerian traffic laws.
• Wear appropriate safety equipment, including a helmet when riding a motorcycle.
• Maintain their vehicles in safe operating condition.
• Avoid dangerous driving and unnecessary speeding.
• Never operate a vehicle under the influence of alcohol or drugs.
• Avoid using mobile devices while driving.
• Report accidents, injuries, and safety incidents immediately.

Riders should never compromise their safety to meet an estimated delivery time.

The craveit Rider App may request access to a rider's device location to support delivery operations.

Location information may be used to:

• Identify available riders near vendors.
• Calculate distances between riders, vendors, and customers.
• Support order assignment.
• Monitor active delivery progress.
• Improve delivery coordination and operational efficiency.

Riders are expected to enable the required location permissions while actively using the platform for deliveries.

Location information will be handled in accordance with craveit's Privacy Policy.

Riders must not:

• Create multiple accounts to manipulate the platform.
• Falsify delivery confirmations.
• Manipulate GPS locations or delivery distances.
• Collect unauthorised payments from customers.
• Steal, tamper with, or misuse customer orders.
• Share account credentials.
• Collude with vendors or customers to commit fraud.
• Misuse customer or vendor information.
• Engage in activities that compromise the safety, trust, or reputation of craveit.

Riders can contact craveit Support through the available support channels to report:

• Payment or earnings discrepancies.
• Vendor-related issues.
• Customer complaints.
• Incorrect delivery information.
• Order assignment problems.
• Safety concerns.
• Account-related issues.

Craveit will review reported issues and communicate appropriate resolutions.

Riders are expected to cooperate with reasonable investigations into reported incidents.

Craveit may restrict, suspend, or terminate a rider's access to the platform where there is evidence of:

• Fraudulent activity.
• Repeated delivery misconduct.
• Theft or tampering with customer orders.
• Abuse or harassment.
• False delivery confirmations.
• Repeated violations of this policy.
• Serious safety violations.
• Misuse of the craveit platform.

Where appropriate, riders will be informed of the reason for the action and given an opportunity to respond.

Any outstanding eligible earnings will be reviewed and handled in accordance with applicable payout procedures and law.

Craveit may update this Rider Policy when operational requirements, platform features, or applicable regulations change.

Riders will be notified of material updates through the Rider App or other official communication channels.

Continued use of the platform after an update will be subject to the updated policy, with renewed acceptance where required.

For questions, complaints, or assistance, riders can contact: support@getcraveit.com

Use the Support section in the Rider App to report issues or request assistance.